Prospera is applying to continue federally for the purposes of immediately merging with Coast Capital and Sunshine Coast credit unions. Find out more here.
For full details about changes in deposit insurance, see the Notice Pursuant to the Disclosure on Continuance Regulations.
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ATM / Branch

Security Policy

    Security

    Prospera will investigate and provide assistance in recovering funds that may be lost as a result of unauthorized Online or Mobile Banking activity.

    Your security responsibilities

    The online banking security policy provides you with your security responsibilities as outlined in the direct services agreement and account agreement you have with us. Including, but not limited to:
    • Never disclose your password to anyone
    • Use up-to-date anti-virus/anti-spyware software and a firewall
    • Don’t keep copies of your password stored anywhere you access online banking
    • Review your statements and report errors within the time period set out in your account agreement
    • Assist us in any investigation regarding your accounts

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email

    Fill out our contact form

    Meet online or in person

    Book an appointment


    View branch locations or find an ATM