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Security Policy


    Prospera will investigate and reimburse for any losses that you incur due to unauthorized Online or Mobile Banking activity. 

    Your security responsibilities

    You are covered by the online banking security policy provided you meet your security responsibilities in the direct services agreement and account agreement you have with us.

    • Never disclose your password to anyone 
    • Use up-to-date anti-virus/anti-spyware software and a firewall 
    • Don’t keep copies of your password stored anywhere you access online banking 
    • Review your statements and report errors within the time period set out in your account agreement 
    • Assist us in any investigation regarding your accounts 

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email