Our policies protect you, your money, and your personal information, and ensure we continue to provide the excellent level of service you’ve come to expect from us.
Here’s what you need to know about our website, including its information, links, trade marks, and copyright. Read policy
We know how important it is to protect your privacy, so we have strict rules in place to keep your personal information safe. Read policy
Our Security policy covers losses if unauthorized online or mobile banking activity affects your account. Read policy
Learn how we’ve made our website accessible and how you can adjust your settings to make it even easier to use. Read policy
Code of conduct
Prospera states its commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada. Read policy
Find applications, agreements, and policies that govern our relationships with members. Read policy
Market code of conduct
The code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling or distributing our products and serivces. Read policy.
Credit union rules
These are the rules that we as a credit union and you as a member, adhere to. Read rules