Our policies

Welcome to the fine print

Our policies protect you, your money, and your personal information, and ensure we continue to provide the excellent level of service you’ve come to expect from us.

Website disclaimer
Here’s what you need to know about our website, including its information, links, trade marks, and copyright. Read policy

Privacy policy
We know how important it is to protect your privacy, so we have strict rules in place to keep your personal information safe. Read policy

Security policy
Our Security policy covers losses if unauthorized online or mobile banking activity affects your account. Read policy

Accessibility statement
Learn how we’ve made our website accessible and how you can adjust your settings to make it even easier to use. Read policy

Code of conduct
Prospera states its commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada. Read policy

Member policies
Find applications, agreements, and policies that govern our relationships with members. Read policy

Market code of conduct 
The code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling or distributing our products and services. Read policy.

Credit union rules
These are the rules that we as a credit union and you as a member, adhere to. Read rules

Anti-money laundering regulations
In response to the requirement for all Canadian financial institutions to collect conductor information under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations, Prospera is updating its policies in accordance with these regulations.

Effective June 19th, 2023, non-members making deposits into another member's account, regardless of amount, will be asked to provide their first, middle (if applicable) and last name. If the deposit hold cash values that could add up to over $10,000, further information such as identification, address and employer information will be required.