Skip to main content

Our policies

    Welcome to the fine print

    Our policies protect you, your money, and your personal information, and ensure we continue to provide the excellent level of service you’ve come to expect from us.

    Website disclaimer
    Here’s what you need to know about our website, including its information, links, trade marks, and copyright. Read policy

    Privacy policy
    We know how important it is to protect your privacy, so we have strict rules in place to keep your personal information safe. Read policy

    Security policy
    Our Security policy covers losses if unauthorized online or mobile banking activity affects your account. Read policy

    Accessibility statement
    Learn how we’ve made our website accessible and how you can adjust your settings to make it even easier to use. Read policy

    Code of conduct
    Prospera states its commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada. Read policy

    Member policies
    Find applications, agreements, and policies that govern our relationships with members. Read policy

    Market code of conduct 
    The code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling or distributing our products and services. Read policy.

    Credit union rules
    These are the rules that we as a credit union and you as a member, adhere to. Read rules

    Anti-money laundering regulations
    In response to the requirement for all Canadian financial institutions to collect conductor information under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations, Prospera is updating its policies in accordance with these regulations.

    Effective June 19th, 2023, non-members making deposits into another member's account, regardless of amount, will be asked to provide their first, middle (if applicable) and last name. If the deposit hold cash values that could add up to over $10,000, further information such as identification, address and employer information will be required.

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email