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Report a lost or stolen card

    Report a lost or stolen card

    It’s important to act quickly if your Prospera debit card or credit card is lost or stolen. Tell us right away, and then arrange to get a new card so you can get back to the fun stuff in life.


    Debit card missing? Contact Prospera immediately.

    Report online

    1. Log in to online banking.
    2. Click “account services.”
    3. Click “lost/stolen debit card.”
    4. Fill out the required information.


    Report by phone

    Call the Member Service Centre at 1 888 440 4480 during business hours
    (Monday to Friday 8 am – 8 pm, and Saturday 9 am – 5 pm).


    Get a replacement debit card

    Now that you’ve reported your lost or stolen card, you need a new one. Choose how you get it based on how quickly you need your replacement card.

    Visit a branch
    Visit any Prospera branch to get a new card on the spot.
    Find a branch

    Receive by mail
    Call 1 888 440 4480 and we’ll pop your new card in the mail.


    Credit card missing? Contact Collabria immediately.

    At any time of day, from any time zone, reach Collabria through their 24/7 cardholder service.

    Within Canada and the US
    Call toll-free 1 855 341 4643.

    From anywhere else in the world
    Call collect 1 647 252 9564.

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    Learning centre

    Secure your personal information

    Your personal information is a precious possession. Keep it safe with these tips.

    How to reach us

    Call our Member Service Centre

    Toll free
    1-888-440-4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email