Member notice:
Please be advised that our Okanagan branches will be closing early on April 24. Vernon and Penticton branches will close at 3 pm and Kelowna branches at 4 pm. Please contact our Member Service Centre at 1 888 440 4480 if you require assistance. We apologize for any inconvenience this may cause.
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Choose a way to contact us that suits you best. Our Member Service Centre is available Monday to Friday from 8 am to 8 pm and Saturdays from 9 am to 5 pm to assist you. Let us know how we can help!
Send us a message
Choose one of our ways to contact us that suits you best. Our Member Service Centre is available Monday to Friday from 8 am to 8 pm and Saturdays from 9 am to 5 pm to assist you. Let us know how we can help!
How to reach us
Call our Member Service Centre
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Available 24/7
1 888 884 4430
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Prospera Credit Union
Corporate Headquarters
#2000 - 13450 102 Ave
Surrey, BC
V3T 5X3
Lost or stolen debit card?
Call the Member Service Centre at 1 888 440 4480 during business hours or click here for more options.
Credit card missing? Contact Collabria immediately.
At any time of day, from any time zone, reach Collabria through their 24/7 cardholder service. Within Canada and the US call toll-free 1 855 341 4643. From anywhere else in the world call collect 1 647 252 9564.Member concerns and feedback
We value feedback from our members and are always looking for ways to improve. Letting us know about a problem, concern or providing compliments helps us to learn and enhance how we serve our members. Your feedback is valuable and is greatly appreciated. View our complaint resolution procedures here.
How to reach us
Call our Member Service Centre
Contact tech support
Available 24/7
1 888 884 4430
Send a support email
Send us an email