Member notice: On June 1, a new update will be available for our Android and iOS mobile banking apps. Please ensure you download the new update by June 6. You can update your device through your phone's settings, the Google Play Store or Apple App Store.
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Contact Prospera

Have a question or comment? Please feel free to reach out, we're here to help!

    Send us a message


    Choose one of our ways to contact us that suites you best, or, fill out the form below. Our Member Service Centre is available Monday to Friday from 8 am to 8 pm and Saturdays from 9 am to 5 pm to assist you. Let us know how we can help!

    Member notice: On June 1, a new update will be available for our Android and iOS mobile banking apps. Please ensure you download the new update by June 6. You can update your device through your phone's settings, the Google Play Store or Apple App Store.

    Our mailing address


    Prospera Credit Union
    Corporate Headquarters
    #1900 - 13450 102 Ave
    Surrey, BC
    V3T 5Y1

    Lost or stolen debit card?


    Call the Member Service Centre at 1 888 440 4480 during business hours or click here for more options.

    Credit card missing? Contact Collabria immediately.

    At any time of day, from any time zone, reach Collabria through their 24/7 cardholder service. Within Canada and the US call toll-free 1 855 341 4643. From anywhere else in the world call collect 1 647 252 9564.

    Member concerns and feedback

    We value feedback from our members and are always looking for ways to improve. Letting us know about a problem, concern or providing compliments helps us to learn and enhance how we serve our members. Your feedback is valuable and is greatly appreciated. 
     
     View our complaint resolution procedures here.

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email

    Fill out our contact form

    Meet online or in person

    Request an appointment date and time


    View branch locations or find an ATM