Member notice: Important changes are coming to your personal financial statements with Prospera. Notably, we'll be changing the method of distributing T5 slips, followed by enhancements to your account statements. Click here for more details.
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Contact Prospera

Have a question or comment? Please feel free to reach out, we're here to help!
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Our mailing address


Prospera Credit Union
Corporate Headquarters
#1900 - 13450 102 Ave
Surrey, BC
V3T 5Y1

Lost or stolen debit card?


Call the Member Service Centre at 1 888 440 4480 during business hours or click here for more options.

Credit card missing? Contact Collabria immediately.

At any time of day, from any time zone, reach Collabria through their 24/7 cardholder service. Within Canada and the US call toll-free 1 855 341 4643. From anywhere else in the world call collect 1 647 252 9564.
 

Member concerns and feedback

We value feedback from our members and are always looking for ways to improve. Letting us know about a problem, concern or providing compliments helps us to learn and enhance how we serve our members. Your feedback is valuable and is greatly appreciated. 
 
 View our complaint resolution procedures here.

How to reach us

Call our Member Service Centre

Toll free
1 888 440 4480

Monday to Friday
8 am - 8 pm

Saturday 9 am - 5 pm

Contact tech support
Send us an email