About us
What makes us different
Where you bank matters — to you and your community. Here’s why our members choose to bank with Prospera.
You're at the heart of everything we do
At Prospera, our top priority is our members and we strive to create an amazing member experience in every interaction. We know that as members you have choice, and we aspire to be your first choice as a financial institution. When you work with us, you benefit from:
Local knowledge and advice
Service with integrity
Fast and flexible service
Team of specialized experts
Commitment to community
Local banking means
you’re always a person, never a number.
Why choose us?
As a credit union with deep roots in British Columbia for over 75 years, we are proud to be woven into the fabric of our local communities – in times of challenge, recovery, and prosperity. We deliver financial services to members across BC through a network of 26 branch locations, our Member Service Centre, and a number of different mobile and digital channels. Our mandate has always been clear: we exist to serve our members.We believe local banking means so much more than just banking. It means being financially, socially, and emotionally invested in our local communities and ensuring that we are making a positive impact in our own backyard. We make a real difference in the lives of people in our communities.
To us, Local banking means:
- More financial knowledge and advice available to you, on your terms.
- Being fast and flexible with decisions made here in your local community, versus in a different province of country.
- A focus on people and community because we get to know you, we look beyond numbers, and we collectively give back directly to the local communities where we all live, work and play.
- A more personalized experience where you know you`re important to us, where you're known, understood, and we work with you as an individual rather than just another customer.
Local banking means supporting the communities where we live and work.
Banking is our business, but we do so much more
Member impact
- Contribute to community, not big bank profits.
- Consider serving on our board of directors.
Employee impact
- Employees have logged 16,000 volunteer hours.
- We encourage employees to volunteer their time.
Rewarding careers
- Work to help your neighbours prosper.
- Join a passionate and enthusiastic team.
We have so much more to share
Our leadership team
Members first. We don’t just say that. Our board of directors and executive team live it.
Our annual reports
See a snapshot of where we’ve been and where we’re headed in our annual reports.
Our news
What are we up to and what are you up to? See our press releases and member news.
How to reach us
Call our Member Service Centre
Contact tech support
Available 24/7
1 888 884 4430
Send a support email
