About us
What makes us different
Where you bank matters — to you and your community. Here’s why our members choose to bank with Prospera.
We work for you
We put people — not dollars — first. As a cooperative, we measure our success by the prosperity of our members. Our vision is to enrich the lives of our customers, and our purpose is to be the financial partner of choice for busy families and growing small businesses in our communities, so they can achieve their most important goals. When you work with us, you benefit from:
Local knowledge and insights
Service with integrity
Innovative and creative thinking
Team of specialized experts
Commitment to accountability
Local banking means
you’re always a person, never a number.
Why choose us?
We’re problem solvers
You’re our neighbour, our friend, sometimes even our family, which makes us want to work hard to solve your problems. We never push products. Instead, we ask what you need, and then offer choices that help you achieve your unique goals. And we know the families and businesses we work with are busy, so we’ll meet you where you are, on your schedule.
We’re community builders
Just by deciding to bank with us, you’re helping your community grow and prosper. Every year, we contribute a percentage of our pre-tax profit to charities and non-profits. In 2020, we donated more than $800,000 to our local communities. Each and every day, our community investment program is making access to arts and active living opportunities more equitable.
We’re future ready
We have a long history — almost 80 years — of making members' dreams come true. Over that time, our core values have stayed the same. We remain dedicated to meeting members’ needs, providing fulfilling careers and giving back to communities. We’re also exploring fresh ways to partner with you to build a brighter future for all of us.
Stronger together
On January 1, 2020, Westminster Savings and Prospera merged to become Prospera Credit Union — the sixth-largest credit union in Canada. Together, we can provide more banking and wealth planning services, more one-on-one attention from exceptional local teams, and more valuable contributions to our communities.
Banking is our business, but we do so much more
Member impact
- Contribute to community, not big bank profits.
- Consider serving on our board of directors.
Employee impact
- Employees have logged 16,000 volunteer hours.
- We encourage employees to volunteer their time.
Rewarding careers
- Work to help your neighbours prosper.
- Join a passionate and enthusiastic team.
We have so much more to share
Our leadership team
Members first. We don’t just say that. Our board of directors and executive team live it.
Our annual reports
See a snapshot of where we’ve been and where we’re headed in our annual reports.
Our news
What are we up to and what are you up to? See our press releases and member news.
How to reach us
Call our Member Service Centre
Contact tech support
Available 24/7
1-888-884-4430
Send a support email
