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About us

What makes us different

Where you bank matters — to you and your community. Here’s why our members choose to bank with Prospera.

    You're at the heart of everything we do

    At Prospera, our top priority is our members and we strive to create an amazing member experience in every interaction. We know that as members you have choice, and we aspire to be your first choice as a financial institution. When you work with us, you benefit from:
    Our local experts understand members’ needs.

    Local knowledge and advice

    We provide service with a sense of integrity

    Service with integrity

    We think creatively and embrace innovation.

    Fast and flexible service

    Our specialists provide expert advice.

    Team of specialized experts

    We are committed to being accountable.

    Commitment to community

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    Local banking means 
    you’re always a person, never a number.

    Why join Community stories

    Why choose us?

    As a credit union with deep roots in British Columbia for nearly 80 years, we're proud to be woven into the fabric of our local communities – in times of challenge, recovery and prosperity. We deliver financial services to members across BC through a network of 24 branch locations, our Member Service Centre and several different mobile and digital channels. Our mandate is clear: we exist to serve our members.

    We believe local banking means so much more than just banking. It means being financially and socially invested in our local communities and ensuring that we're making a positive impact in our own backyard.

    To us, Local banking means:
    • More financial knowledge and advice available to you, on your terms.
    • Being fast and flexible with decisions made here in your local community, versus in a different province of country.
    • A focus on people and community because we get to know you, we look beyond numbers, and we collectively give back directly to the local communities where we all live, work and play.
    • A more personalized experience where you know you're important to us, where you're known, understood, and we work with you as an individual rather than just another customer.
    Local banking means more.

    Local banking means supporting the communities where we live and work.

    Banking is our business, but we do so much more

    Member impact

    • Contribute to community, not big bank profits.
    • Consider serving on our board of directors.

    Employee impact

    • Employees have logged 16,000 volunteer hours.
    • We encourage employees to volunteer their time.

    Rewarding careers

    • Work to help your neighbours prosper.
    • Join a passionate and enthusiastic team.

    We have so much more to share

    Our leadership team

    Members first. We don’t just say that. Our board of directors and executive team live it.

    Our annual reports

    See a snapshot of where we’ve been and where we’re headed in our annual reports.


    It's in our DNA to make a positive impact on our employees, members, communities, and the environment.

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email