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Member Service Centre

Toll Free: 1-888-440-4480
Mon to Fri: 8 am - 8 pm
Sat: 9 am - 5 pm

Tech Support

Toll Free: 1-888-884-4430
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Collabria Visa/Mastercard


General Inquiries

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Find a Branch

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Help! I lost my Debit Card.

Step 1: Report your card lost or stolen
  • Log into online banking to report your lost or stolen card immediately to prevent any misuse
  • Click on "account services" in the left hand navigation
  • Click on "lost/stolen debit card"
  • Fill out the required information and we'll make sure the card is cancelled
Step 2: Get your replacement card
  • To get a replacement debit card immediately, visit us at any branch
  • To receive your card in the mail, call us toll free at 1-888-440-4480