We're here to help

Contact Centre

Toll Free: 1-888-440-4480
Mon to Fri: 8 am - 8 pm
Sat: 8 am - 6 pm

Tech Support

Toll Free: 1-888-884-4430
Contact form →

Collabria Visa/Mastercard

1-855-341-4643






General Inquiries

Contact form →

Board of Directors

Contact form →

Find a Branch

Vancouver to Kelowna →






Help! I lost my Debit Card.


Step 1: Report your card lost or stolen
  • Log into online banking to report your lost or stolen card immediately to prevent any misuse
  • Click on "account services" in the left hand navigation
  • Click on "lost/stolen debit card"
  • Fill out the required information and we'll make sure the card is cancelled
Step 2: Get your replacement card
  • To get a replacement debit card immediately, visit us at any branch
  • To receive your card in the mail, call us toll free at 1-888-440-4480