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COVID-19 UPDATE: We’re making temporary changes to the way we serve our members to ensure you continue to have access to our banking services. Click here for more information regarding reduced branch hours, upcoming temporary closures and extended Call Centre hours.

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Contact Centre

Toll Free: 1-888-440-4480
Mon to Fri: 8 am - 8 pm
Sat: 8 am - 6 pm
Sun: 12 pm - 4 pm

Tech Support

Toll Free: 1-888-884-4430
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Collabria Visa/Mastercard


General Inquiries

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Find a Branch

Vancouver to Kelowna →

Help! I lost my Debit Card.

Step 1: Report your card lost or stolen
  • Log into online banking to report your lost or stolen card immediately to prevent any misuse
  • Click on "account services" in the left hand navigation
  • Click on "lost/stolen debit card"
  • Fill out the required information and we'll make sure the card is cancelled
Step 2: Get your replacement card
  • To get a replacement debit card immediately, visit us at any branch
  • To receive your card in the mail, call us toll free at 1-888-440-4480