Things are starting to look a little different, but the way you bank remains the same.
We have a new look and a new promise, learn more at localbankingmeansmore.ca You will continue to bank as you always have for now, using the same banking information, mobile apps and other services.

inside about us

We're here to help

Member Service Centre

Toll Free: 1-888-440-4480
Mon to Fri: 8 am - 8 pm
Sat: 9 am - 5 pm

Tech Support

Toll Free: 1-888-884-4430

Contact form →

Collabria Visa/Mastercard

1 855 341 4643

General Inquiries

Contact form →

Find a Branch

Vancouver to Kelowna →

Help! I lost my Debit Card.

Step 1: Report your card lost or stolen

  • Log into online banking to report your lost or stolen card immediately to prevent any misuse
  • Click on "account services" in the left hand navigation
  • Click on "lost/stolen debit card"
  • Fill out the required information and we'll make sure the card is cancelled

Step 2: Get your replacement card

  • To get a replacement debit card immediately, visit us at any branch
  • To receive your card in the mail, call us toll free at 1-888-440-4480