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COVID-19 UPDATE:
We're supporting Individual and Business members during COVID-19 with resources, branch hour changes and financial relief.
Click here for more information.
Last updated on
Last updated on
Contact Centre
Toll Free: 1-888-440-4480
Mon to Fri: 8 am - 8 pm
Sat: 9 am - 5 pm
Tech Support
Toll Free: 1-888-884-4430
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Collabria Visa/Mastercard
1-855-341-4643
General Inquiries
Contact form →
Find a Branch
Vancouver to Kelowna →
Help! I lost my Debit Card.
Step 1: Report your card lost or stolen
Step 1: Report your card lost or stolen
- Log into online banking to report your lost or stolen card immediately to prevent any misuse
- Click on "account services" in the left hand navigation
- Click on "lost/stolen debit card"
- Fill out the required information and we'll make sure the card is cancelled
- To get a replacement debit card immediately, visit us at any branch
- To receive your card in the mail, call us toll free at 1-888-440-4480