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Environmental, Social and Governance

Environmental, Social and Governance

    At Prospera, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. As a community-based credit union, it’s part of our DNA to ensure we have a positive impact on our employees, our members, our communities and the environment.

    In 2022, as the world continued to grapple with the interconnected crises of climate change and social inequity, we committed to taking a more deliberate and holistic approach to communicating and advancing environmental, social and governance (ESG) issues at Prospera. We completed an internal audit that identified more than 80 initiatives, policies and partnerships that directly support ESG at Prospera, and recently launched a new internal, cross-functional ESG Working Group.

    Our nine-person Board of Directors is committed to governance best practices and oversees the organization’s strategic priorities and financial performance. Several ESG measures are embedded into our executive compensation through our corporate key performance indicators, such as our Customer Effort Index (CEI) and employee engagement (Trust Index). More details on our governance can be found in our 2022 Governance Report.

    While we’re at the initial stages of our sustainability journey, in the coming years we’re looking to align with evolving reporting frameworks and are excited to keep our members updated on future targets and benchmarks.

    Read on for a few highlights below or see our full 2022 ESG Report to learn more.

    Our ESG pillars

    Reducing our environmental impact

    We know that every organization has a role to play in Canada’s transition to a net-zero economy. Our work to reduce our operational footprint includes our flexible work program, a BOMA BEST Gold certified energy efficient corporate office, and our partnerships with non-profit conservation programs like Ocean Wise.


    Community development

    Local banking means so much more than providing financial services. We believe wholeheartedly that investing in our local communities grows prosperity for everyone and helps make our members and our communities healthier and stronger.

    Learn more:

    Making an impact
    Community Events
    Grants, donations, and sponsorships

    Member satisfaction

    Prospera’s Voice of the Member program gathers and analyzes a wide range of member-related feedback. We use this information to enhance our products, services and processes – always with the goal of making your member experience even better

    Learn more:

    About us
    Complaint resolution

    Sustainable finance

    We know that ESG is not just about community giving, it’s about where we – and our members – choose to invest. Our Wealth Planning Advisors all earn their Responsible Investment Specialist (RIS) certification, and we offer responsible investment funds through NEI Investments.

    Learn more:

    Incorporating responsible investing into your portfolio

    Diversity, Equity and Inclusion (DEI)

    We believe a big part of our strength in employee engagement comes from living our organizational value of cultivating trusting relationships, which includes embracing diversity in all forms. We’re on a continuous journey with DEI and are focused on ensuring our business is welcoming and accessible to all members, and that we reflect the diversity of our communities through our giving and volunteerism.

    Learn more

    Explore our green lending

    Learn about Prospera's electric vehicle program.

    Learn more

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email