Updates to two-step verification

• Self-serve password reset
  • If you forget your password, you can now use your date of birth, SIN and 2SV to reset it yourself using the “forgot your password” link.
  • You can also update your existing password at any time within online banking through the profile and preferences tab.

• New voice option to receive your 2SV code
  • You can now receive your six-digit verification code via phone call. You can also continue to receive your verification code through text or email if preferred.

• Increased security for online and mobile transactions
  • For certain online and mobile banking transactions, you may now be prompted with 2SV.
  • This may include certain bill payments, Interac e-Transfers and updates to your contact preferences and profile.

• Introducing device binding 
  • You will now be able to identify a trusted device to reduce or skip 2SV at future logins.
  • Select “Ask me less often when I log in from this device.”
  • You should only use this on devices that you own and trust (e.g., not on shared or public workstations).

• New URL for login page
  • Please update any bookmarks you may have to this login link.

• Resetting memorized accounts (your saved Member Card number) on both desktop and the mobile app
  • You will need to re-enter your 16-digit Member Card when you first login on or after November 16.
  • Select ‘Remember Me’ to ensure your device remembers this number for your next login. You can also create a ‘nickname’ for this login at this point as well.
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• Resetting biometric login profiles (touch and Face ID) on the mobile app
  • After logging into your account on our mobile app, click through to the ‘Settings’ page and click ‘Biometric Setup’.

Account set-up and activity