Member notice: Important changes are coming to your personal financial statements with Prospera. Notably, we'll be changing the method of distributing T5 slips, followed by enhancements to your account statements. Click here for more details.
Skip to main content
New Online Banking
Online learning

Online banking

Explore our platform and discover the latest updates.

    Updates to two-step verification

    We take security seriously. As a result, we’re enhancing our two-step verification (2SV) process and self-serve password options in line with industry best practices. On November 16, we’ll introduce the following:

    • Self-serve password reset
      • If you forget your password, you can now use your date of birth, SIN and 2SV to reset it yourself using the “forgot your password” link.
      • You can also update your existing password at any time within online banking through the profile and preferences tab.

    • New voice option to receive your 2SV code
      • You can now receive your six-digit verification code via phone call. You can also continue to receive your verification code through text or email if preferred.

    • Increased security for online and mobile transactions
      • For certain online and mobile banking transactions, you may now be prompted with 2SV.
      • This may include certain bill payments, Interac e-Transfers and updates to your contact preferences and profile.

    • Introducing device binding
      • You will now be able to identify a trusted device to reduce or skip 2SV at future logins.
      • Select “Ask me less often when I log in from this device.”
      • You should only use this on devices that you own and trust (e.g., not on shared or public workstations).

    As part of these security enhancements, there are a couple of actions that you will need to take:


    • New URL for login page
      • Please update any bookmarks you may have to this login link.

    • Resetting memorized accounts (your saved Member Card number) on both desktop and the mobile app
      • You will need to re-enter your 16-digit Member Card when you first login on or after November 16.
      • Select ‘Remember Me’ to ensure your device remembers this number for your next login. You can also create a ‘nickname’ for this login at this point as well.

    • Resetting biometric login profiles (touch and Face ID) on the mobile app
      • After logging into your account on our mobile app, click through to the ‘Settings’ page and click ‘Biometric Setup’.

    Two-step verification explainer videos

    To view all of our 2SV and password videos, click on the down/up arrow to show/hide the videos.

    Enabling 2-step verification




    Updating your 2SV contact information





    2SV for transactions




    Resetting and updating your password


    Common terms explained

    Two-step verification (2SV)

    Two-step verification (2SV), also known as two-factor authentication, is a second way to confirm your identity and helps keep your personal and financial information from being compromised or stolen.

    When 2SV is set up, even if someone has your card and password, they won’t be able to access your account without this additional security feature that requires you to confirm your identity.

    Device binding

    Device binding allows you the option to reduce two-step verification (2SV) on login when using a trusted device by selecting “Ask me less often when I log in from this device.”

    If you select this option, you will receive fewer requests to complete 2SV to confirm your identity and experience the security and technology you have come to expect when using your trusted device, such as your personal mobile or laptop devices.

    Spoofing

    A spoofed URL involves one website masquerading as another, often leveraging vulnerabilities in web browser technology to facilitate a malicious computer attack.

    We have updated our login URL to prevent this from happening and to ensure security for all accounts.

    Memorized accounts (Remember Me)

    The Memorized Account feature allows you to store your 16-digit Member Card number in online banking when logging in. Simply select ‘Remember Me’ on the login page to save your information for future sign-ins.
     

    Learn about online banking

    Select Icon

    Modern look and feel

    Embracing a seamless and streamlined user interface for an enhanced online banking journey.
    Select Icon

    Easy navigation

    Easily locate what you need with user-friendly menus and readily available transaction options.
    Select Icon

    Responsive experience

    A hassle-free experience that is responsive whether you use a phone, laptop or a tablet for your banking.
     
     
     
    New OLB

    Need some help?

    Check out our demo videos below to learn more or contact our Member Service Centre at 1 888 440 4480 for assistance, Monday to Friday, 8 am to 8 pm. If you require assistance outside of these hours, please contact 24/7 tech support at 1 888 884 4430.

    For our Business members, please download our Business Tips PDF for more information!

     

    Prospera online banking demonstration videos

    Online Banking Overview

    Account set-up and activity

    To view all of our account videos, click on the down/up arrow to show/hide the videos.


    Profile and preferences

    It's important to keep your information up to date so you can receive the most up-to-date information, on time and to the correct place. Having a current address, phone number or email address will help us get in contact with you regarding your account, and ensure any account alerts are delivered.



    Setting up account alerts

    Ensuring account alerts are set up is an important step in safeguarding your account. We have over 16 types of alerts that you can take advantage of, that will notify you any time a certain transaction or activity happen on your account. This helps keep you informed and your account safe.



    Account activity

    Here you can review all of your account information in a clear, easy to read summary.



    Rename your account

    This allows you to easily give an account a 'nickname' so you can easily identify it when banking.

    e-Transfer how to's

    To view all of our transfer videos, click on the down/up arrow to show/hide the videos.


    Set up sender profile for e-Transfer


    Add a contact



    Sending an e-Transfer



    Pending e-Transfers



    How to request an e-Transfer



    Setting up Auto-Deposit



    Transfer between accounts

    Bill payments

    To view all of our bill payments videos, click on the down/up arrow to show/hide the videos.



    Add a Payee



    Bill payments



    Schedule recurring bill payments

    Business banking

    To view all of our business banking videos, including account overview, business services, and advanced business online, click on the down/up arrow to show/hide the videos.
    Business overview
    This video will provide you with a general overview of our online banking platform for businesses.



    Business account services
    This video will show you available business services, like setting up your CRA direct deposit for business.



    Advanced Business Online (ABO)
    Advanced business online is typically used by organizations managing 3 or more accounts. Here you can see a general overview of the ABO platform and its features.

    Security

    Learn how to keep your information safe

    Being security concious is important to help protect your personal and financial information.

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email