Effective January 1, 2020, Westminster Savings and Prospera Credit Union officially merged. The two credit unions are now one legal entity – Prospera Credit Union. In the months ahead, we will be launching our new brand and will be revising all materials including our website. We appreciate your patience during this transitional period.

Security

With our 100% Security Guarantee, Prospera will reimburse you for any losses that you incur due to unauthorized Online or Mobile Banking activity.





Help! I lost my card.


Lost or Stolen Debit Card:


Step 1: Report your card lost or stolen
  • Log into online banking to report your lost or stolen card immediately to prevent any misuse
  • Click on "account services" in the left hand navigation
  • Click on "lost/stolen debit card"
  • Fill out the required information and we'll make sure the card is cancelled
  • Or contact us toll free at 1-888-440-4480 and speak with a representative during business hours (Mon-Fri, 8am-6pm and Sat, 8am-4pm). For extended support after business hours, contact 1-888-277-1043.
Step 2: Get your replacement card
  • To get a replacement debit card immediately, visit us at any branch
  • To receive your card in the mail, call us toll free at 1-888-440-4480
Lost or Stolen Credit Card:


24/7 Cardholder Service through Collabria

Canada and U.S.:
1-855-341-4643

International Collect:
1-647-252-9564


Your security responsibilities:

You are automatically covered by the Online Banking Security Guarantee provided you meet your security responsibilities in the Direct Services Agreement and Account Agreement you have with us.

  • Never disclose your password to anyone
  • Use up-to-date anti-virus/anti-spyware software and a firewall
  • Don’t keep copies of your password stored anywhere you access online banking
  • Review your statements and report errors within the time period set out in your account agreement
  • Assist us in any investigation regarding your accounts