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Member concerns and feedback

    Make your voice heard

    We value feedback from our members and are always looking for ways to improve. Letting us know about a problem, concern or providing compliments helps us to learn and enhance how we serve our members. Your feedback is valuable and is greatly appreciated.

    1. Sharing compliments and concerns

    Contact your local Branch Representative, Branch Manager, or our Member Service Centre with any feedback or concerns. Our Member Service Centre will work with you to resolve your concern, or escalate it to the appropriate person for a speedy resolution.

    Member Service Centre:
    1 888 440 4480

    2. Escalating your concerns

    If you are not satisfied with the resolution reached through your Branch Representative or the Member Service Centre, you can escalate your concern to the office of the President and CEO.

    Office of the President and CEO:

    3. Our Board of Directors is here to listen

    Lastly, if the preceding resolution does not satisfy your concern, you are able to appeal further by contacting the office of the Board of Directors.

    Board of Directors:

    4. Contacting the Ombudsman

    The Ombudsman for Banking Services and Investments (OBSI) has been appointed to undertake an independent review of complaints. You may escalate your complaint to the OBSI if Prospera Credit Union is unable to resolve your concern in a timely manner.

    1 888 451 4519

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email