Member notice: Important changes are coming to your personal financial statements with Prospera. Notably, we'll be changing the method of distributing T5 slips, followed by enhancements to your account statements. Click here for more details.
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Here’s what account “extras” cost.

    Category
    Service
    Fee
    Balance of accountTransferring a Prospera account balance to another financial institution$25.00
    Change of signersPer change, after the first one in a year$25.00
    ClearingChargeback — third-party cheque$7.50

    Unencoded/unqualified items$5.00

    US dollar funds drawn on Canadian dollar account$10.00

    NSF cheque or pre-authorized payment$45.00

    Stop payment$15.00

    Tracing bill payment (less than one year)$15.00

    Tracing bill payment (one year or more)$40.00 /hour

    Non-member cheque cashing$15.00

    Cleared item search $5.00

    Cleared item search $40.00/hour
    Closing account within three monthsPersonal and business$25.00
    CollectionsOn-site collections$25.00

    Held for collection (10 days)$35.00

    Cheque sent on collection (excluding any fees from other institutions)$35.00
    Dormant account (inactive for 12 months)Per month$5.00
    Bank draft for US dollar or foreign currencyPer item$10.00
    Electronic funds transfer for businessesSet-up fee$150.00

    Auto release$60.00

    Manual release$10.00

    Add another originator id$75.00

    Credit union transaction$0.00

    Other financial institution transaction$0.00

    Mass error correction$10.00
    Wire transferIncoming$12.00

    Outgoing$20.00
    Foreign cash orderPer item$5.00
    Letters+Bank confirmation, immigration, interest$25.00
    Debit cardReplacement of lost debit card$5.00
    Night depository+Unlocked bag (per year to rent)$10.00

    Annual key charge (if applicable)$10.00

    100 small plastic bags$30.00

    100 large plastic bags$55.00
    Paper statementsPer statement$2.00
    Photocopies+Per sheet$0.50
    Postdated held for depositPer item$5.00
    Registered productsRRSP/RESP/RRIF closed*$100.00

    Self-directed RRSP/RRIF closed*+$100.00

    Self-directed annual plan adminstration fee+$100.00

    RESP T4$0.00

    RESP annual fee$0.00
    Transfer outRRSP/RRIF/RESP T2033$50.00

    TFSA — partial$50.00

    TFSA — full$100.00

    Self-directed plan balance — partial or full+$50.00
    Telephone transferPer item$5.00
    Safe deposit box**+Extra-small$40.00

    Small$55.00

    Medium$75.00

    Large$85.00

    Extra-large$140.00

    Extra-extra-large$245.00

    Lock drilling (member lost keys)$25.00 + cost

    Key replacement$15.00
    StatementsHold statement for member pick-up in branch$10.00
    Stop paymentsPer item$15.00
    Tax receipt+Copy$5.00

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email
    *Closed within six months for Prospera.
    **Not available at all locations.
    + GST is applied to these service fees.