Member notice: On June 1, a new update will be available for our Android and iOS mobile banking apps. Please ensure you download the new update by June 6. You can update your device through your phone's settings, the Google Play Store or Apple App Store.
Skip to main content
ATM / Branch

Here’s what account “extras” cost.

    Category
    Service
    Fee
    Balance of account Transferring a Prospera account balance to another financial institution $25.00
    Change of signers Per change, after the first one in a year $25.00
    Clearing Chargeback — third-party cheque $7.50
      Unencoded/unqualified items $5.00
      US dollar funds drawn on Canadian dollar account $10.00
      NSF cheque or pre-authorized payment $45.00
      Stop payment $15.00
      Tracing bill payment (less than one year) $15.00
      Tracing bill payment (one year or more) $40.00 /hour
      Non-member cheque cashing $15.00
      Cleared item search  $5.00
      Cleared item search  $40.00/hour
    Closing account within three months Personal and business $25.00
    Collections On-site collections $25.00
      Held for collection (10 days) $35.00
      Cheque sent on collection (excluding any fees from other institutions) $35.00
    Dormant account (inactive for 12 months) Per month $5.00
    Bank draft for US dollar or foreign currency Per item $10.00
    Electronic funds transfer for businesses Set-up fee $150.00
      Auto release $60.00
      Manual release $10.00
      Add another originator id $75.00
      Credit union transaction $0.00
      Other financial institution transaction $0.00
      Mass error correction $10.00
    Wire transfer Incoming $12.00
      Outgoing $20.00
    Foreign cash order Per item $5.00
    Letters Bank confirmation, immigration, interest $25.00
    Debit card Replacement of lost debit card $5.00
    Night depository Unlocked bag (per year to rent) $10.00
      Annual key charge (if applicable) $10.00
      100 small plastic bags $30.00
      100 large plastic bags $55.00
    Photocopies Per sheet $0.50
    Postdated held for deposit Per item $5.00
    Registered products RRSP/RESP/RRIF closed* $100.00
      Self-directed RRSP/RRIF closed* $100.00
      Self-directed annual plan adminstration fee $100.00
      RESP T4 $0.00
      RESP annual fee $0.00
    Transfer out RRSP/RRIF/RESP T2033 $50.00
      TFSA — partial $50.00
      TFSA — full $100.00
      Self-directed plan balance — partial or full $50.00
    Telephone transfer Per item $5.00
    Safe deposit box** Extra-small $40.00
      Small $55.00
      Medium $75.00
      Large $85.00
      Extra-large $140.00
      Extra-extra-large $245.00
      Lock drilling (member lost keys) $25.00 + cost
      Key replacement $15.00
    Statements Hold statement for member pick-up in branch $10.00
    Stop payments Per item $15.00
    Tax receipt Copy $5.00

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email

    Fill out our contact form

    Meet online or in person

    Request an appointment date and time


    View branch locations or find an ATM

    *Closed within six months for Prospera and 12 months for Westminster.
    **Not available at all locations.