Member notice: Important changes are coming to your personal financial statements with Prospera. Notably, we'll be changing the method of distributing T5 slips, followed by enhancements to your account statements. Click here for more details.
Skip to main content

Please be aware of upcoming changes to your financial statements this year

    T5 slips

    Congratulations on the interest you've earned this year! You'll soon be receiving a personalized T5 slip for each of your investment products with Prospera that earned $20 or more in interest during 2023. These slips will be individually mailed to you, starting in mid-February and we anticipate you'll have them in your possession by the end of February.

    Registered for eStatements?

    T5 slips for each of your investment products, that earned $20 or more in interest during 2023, will be conveniently delivered to you as e-documents, accessible through your online banking. Your T5 slips will appear in your e-documents by the end of February. Please note, this means you will not receive a paper copy in the mail. However, we will gladly provide a printed copy upon request. You may do so by either visiting your nearest branch or contacting our Member Service Center at 1 888 440 4480.

    You can access your e-documents by:

    • Signing into online banking
    • Clicking on ‘My Accounts’ > 'View eDocuments'




    Frequently Asked Questions

    Prospera has elected to provide T5 slips per product, applicable only to those products that earned more than $20 in taxable income in 2023. Depending on how many products you may have and how much interest each one earned in 2023, you may receive zero, one or multiple T5 slips.
    Members registered for eStatements can expect to receive their T5 slip(s) in online banking as an eDocument. Members who are not registered for eStatements will receive a paper copy of their T5 slip(s) in the mail. All members with access to online banking, regardless, if you’re registered for eStatements or not, can access their T5 slip(s) under eDocuments in online banking by:

    • Signing into online banking
    • Clicking on ‘My Accounts’ > 'View eDocuments'
    If you are to receive a T5 slip, did not receive a physical copy, and can’t access it in online banking, you can call our Member Service Centre by dialing 1 888 440 4480 and we’ll be happy to assist you in retrieving your T5 slip(s).

    Please note: If you are not the primary account holder of the product in reference, you won’t receive a physical or electronic T5 slip.
    Of course. If you’re unable to print your online PDF, we’ll gladly provide a printed copy upon request. You can make a request by contacting our Member Service Centre at 1 888 440 4480 or visiting your nearest branch.
    T5 slips will only be delivered (via mail or eDocument in online banking) to the primary account holder of the product. They won’t be mailed or uploaded as an eDocument for the joint to avoid duplicate filing of the same T5 slip. The T5 slip for any joint product will be delivered to the primary account holder’s address and include both the primary and joint’s name on the slip. In this case, the primary and joint account holders share the responsibility of determining who will file the T5 slip for their income taxes.
    Members will receive a T5 slip for each product they held that earned $20 or more in interest in 2023. The product number associated with the interest earned will be displayed in box 29, the “Recipient account,” on your T5 slip.
    Junior members with products that accumulated $20 in interest or more will receive their T5 slip(s) in the mail. Their slip(s) will be mailed to the junior members address and include the joint’s name. Any junior member with access to online banking will be also able to access the electronic copy of their T5 slip through the eDocuments tab. The T5 slip will only upload to the junior member’s eDocuments in online banking and not the joint.
    Yes. You can visit your nearest branch or dial 1 888 440 4480 and our Member Service Centre will be happy to assist you with this request.

     

    Statements

    We're happy to inform you that, taking into account our member feedback, we'll be updating our member account statements this Spring. We will be transitioning from jointly issued monthly statements to providing individualized statements for each account holder. This means that you and any joint account holders will receive separate statements, detailing all the products and accounts associated with your individual profiles. Products that are registered, such as RRSPs and TFSAs, will be displayed exclusively on the statement of the member who owns the product. Please note that this change only impacts personal accounts and does not include business accounts.

    This change aims to provide a clearer and more personalized overview of your financial holdings. Each statement will include comprehensive information about the specific products and accounts linked to your profile, allowing for better transparency and ease of tracking. The statement design is also undergoing enhancements for an overall better member experience.

    Stay tuned for more details.

    If you have any questions about the changes related to your financial statements, please contact our Member Service Centre by calling 1 888 440 4480 and we will be happy to assist you.

    How to reach us

    Call our Member Service Centre

    Toll free
    1 888 440 4480

    Monday to Friday
    8 am - 8 pm

    Saturday 9 am - 5 pm

    Contact tech support
    Send us an email