Please be aware of upcoming changes to your monthly statements this year

Your monthly statement has a new look!  

We’ve heard your feedback and have made changes to your account statement. You’ll see these new changes beginning on your March monthly statement, which will be delivered in early April. 

What’s changed? 

• You’ll receive individualized statements detailing all accounts associated with your membership number. For joint accounts, each joint member will receive their own statement with all the accounts that belong to them. 
• Previously, registered accounts, like Tax-Free Savings Accounts and Retirement Savings Plans, appeared on the primary account holder’s statement even if they belonged to the joint member. Moving forward, registered accounts will only be shown on the statement of the member that the registered account belongs to. 
• Each account shown in your statement will list the membership number that it is associated with, and up to five joint account holders. 
• Loans and mortgages will show additional details such as amortization, payment amount, number of payments remaining and balance. 
• The statement design is also undergoing enhancements for an overall better member experience.

 
Please note that this change only impacts personal accounts and does not include business accounts.  

These changes aim to provide a clearer and more personalized overview of your financial holdings. If you have any questions about the update to your account statement, please visit your local branch or call the Member Service Centre at 1 888 440 4480.