*Closed within six months for Prospera.
**Not available at all locations.
+ GST is applied to these service fees.
Member notice: Members who have not yet received their March statements can expect them to arrive by April 23. If you require your statement before then, please visit your nearest branch or contact our Member Service Centre at 1 888 440 4480. We apologize for any inconveniences this may have caused.
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PERSONAL
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COMMUNITY
COMMUNITYDoing good
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COMMUNITY
In the community
Here’s what account “extras” cost.
Category | Service | Fee |
| Balance of account | Transferring a Prospera account balance to another financial institution | $25.00 |
| Change of signers | Per change, after the first one in a year | $25.00 |
| Clearing | Chargeback — third-party cheque | $7.50 |
| Unencoded/unqualified items | $5.00 | |
| US dollar funds drawn on Canadian dollar account | $10.00 | |
| NSF cheque or pre-authorized payment | $45.00 | |
| Stop payment | $15.00 | |
| Tracing bill payment (less than one year) | $15.00 | |
| Tracing bill payment (one year or more) | $40.00 /hour | |
| Non-member cheque cashing | $15.00 | |
| Cleared item search | $5.00 | |
| Cleared item search | $40.00/hour | |
| Closing account within three months | Personal and business | $25.00 |
| Collections | On-site collections | $25.00 |
| Held for collection (10 days) | $35.00 | |
| Cheque sent on collection (excluding any fees from other institutions) | $35.00 | |
| Dormant account (inactive for 12 months) | Per month | $5.00 |
| Bank draft for US dollar or foreign currency | Per item | $10.00 |
| Electronic funds transfer for businesses | Set-up fee | $150.00 |
| Auto release | $60.00 | |
| Manual release | $10.00 | |
| Add another originator id | $75.00 | |
| Credit union transaction | $0.00 | |
| Other financial institution transaction | $0.00 | |
| Mass error correction | $10.00 | |
| Wire transfer | Incoming | $12.00 |
| Outgoing | $20.00 | |
| Foreign cash order | Per item | $5.00 |
| Letters+ | Bank confirmation, immigration, interest | $25.00 |
| Debit card | Replacement of lost debit card | $5.00 |
| Night depository+ | Unlocked bag (per year to rent) | $10.00 |
| Annual key charge (if applicable) | $10.00 | |
| 100 small plastic bags | $30.00 | |
| 100 large plastic bags | $55.00 | |
| Paper statements | Per statement | $2.00 |
| Photocopies+ | Per sheet | $0.50 |
| Postdated held for deposit | Per item | $5.00 |
| Registered products | RRSP/RESP/RRIF closed* | $100.00 |
| Self-directed RRSP/RRIF closed*+ | $100.00 | |
| Self-directed annual plan adminstration fee+ | $100.00 | |
| RESP T4 | $0.00 | |
| RESP annual fee | $0.00 | |
| Transfer out | RRSP/RRIF/RESP T2033 | $50.00 |
| TFSA — partial | $50.00 | |
| TFSA — full | $100.00 | |
| Self-directed plan balance — partial or full+ | $50.00 | |
| Telephone transfer | Per item | $5.00 |
| Safe deposit box**+ | Extra-small | $40.00 |
| Small | $55.00 | |
| Medium | $75.00 | |
| Large | $85.00 | |
| Extra-large | $140.00 | |
| Extra-extra-large | $245.00 | |
| Lock drilling (member lost keys) | $25.00 + cost | |
| Key replacement | $15.00 | |
| Statements | Hold statement for member pick-up in branch | $10.00 |
| Stop payments | Per item | $15.00 |
| Tax receipt+ | Copy | $5.00 |
How to reach us
Call our Member Service Centre
Contact tech support
Available 24/7
1 888 884 4430
Send a support email
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