March 2020




Prospera announces payment deferral options for members

Surrey, BC – March 25, 2020

Prospera is pleased to announce an interim relief program to provide payment deferral options to assist members during the COVID-19 pandemic. Prospera is committed to supporting its members through this difficult time and have introduced this program that includes options for members to defer lending payments. Prospera will support impacted members by offering payment flexibility and/or short-term deferrals on mortgages, loans and leases. The program is directed at members who are experiencing financial hardship as a direct result of COVID-19.

Prospera’s number one priority is the health and wellbeing of its members and employees, says President and CEO Gavin Toy.

“Our focus is on best practices to ensure the health and wellbeing of our staff and our members,” says Toy. “This is not just limited to physical health, but financial health as well. As an organization, we share the concerns being expressed throughout our province and across Canada and are here to support our members through this challenging time. I encourage our members to reach out to us directly should they have concerns about their financial future – we are here to help.”

Prospera is asking individuals and business members to contact us to discuss what options are available to support them, and each request will be assessed on a case-by-case basis. Members impacted or concerned about their financial situation as a result of COVID-19 should get in touch with us to see how we can help.

We’re committed to supporting our members through this difficult time and have introduced an interim relief program that includes options for members to defer lending payments. Please submit your details through the to get more information if you have been directly impacted by the COVID 19 outbreak.

You will be asked to provide the following information to ensure a seamless and quick response: first and last name, phone number, MemberCard number and a brief description on how you have been affected by COVID-19.

Prospera has taken precautionary measures to reduce the risk to members and staff by temporarily changing the way we serve our members; encouraging the use of the mobile, telephone and digital channels that are available 24/7, and to take advantage of the extended hours at our call centres.



Jessica Thiessen 604.953.3757
Manager, Communications jthiessen@prospera.ca

About Prospera Credit Union Expand/Collapse

Building on over 75 years as a BC credit union, Prospera is proud to serve communities from Vancouver to Kelowna. As a member-owned financial institution, our number one priority is the financial well-being of families and businesses in our local communities and our dedicated team is here to serve all their banking, lending, investing and insurance needs through sixteen branches; online and mobile banking and a locally-based contact centre. As a member of The Exchange network, our members also enjoy access to more than 4,000 surcharge free ATMs across Canada (that’s right, no ATM fees).

Making life better for everyone is important at Prospera, which has an extensive community investment program devoted to supporting the organizations, events and volunteers that make our BC communities stronger. To learn more about our community investment programs, check us out on YouTube, Facebook, Instagram and Twitter.

For all the latest news from Prospera Credit Union, visit our newsroom online at prospera.ca.