October 4

PROSPERA CREDIT UNION SELECTS EVERLINK’S MERCHANT ACQUIRING PROGRAM TO OPTIMIZE AND STRENGTHEN SERVICE OFFERINGS FOR COMMERCIAL MEMBERS


ABBOTSFORD, BC, OCTOBER 4, 2018: Prospera Credit Union is pleased to announce that we have selected Everlink’s Merchant Acquiring Program (MAP) to provide diverse solutions for their commercial members of all sizes. With over 64,000 members throughout British Columbia, Prospera joins a number of credit unions who have selected Everlink’s MAP Program in recent years.

In designing the MAP Program three years ago, Everlink spoke with Financial Institutions about their experience with their merchant services referral program. Almost all of their Financial Institution partners had the same key requirements and expectations: superior customer service management support and regular, ongoing communication. Everlink designed its MAP Program to meet our client Financial Institutions’ requirements and exceed their expectations, allowing them to offer superior services and communications with their partners and commercial members/customers.

“At Prospera, we believe that businesses deserve payment solutions as unique as they are” said Shawn Good, President and CEO of Prospera Credit Union. “Expanding our relationship with Everlink will ensure that our business members find solutions that truly fit their individual payment acceptance needs. We are excited to partner with Everlink to offer our members access to the wide range of innovative and industry leading service that Everlink provides.”

“Everlink believes that a key differentiator of our Merchant Acquiring Program is its Customer Service Management Model. We are pleased that Prospera Credit Union was confident that this direction would strengthen the relationship between them and their commercial members,” said Mark Ripplinger, President & CEO, of Everlink. “We believe that a successful merchant services program must be designed to achieve a high degree of collaboration. In particular, it is vitally important to have strong collaboration during the partner boarding phase, otherwise, the relationship will struggle from the onset.”

It has been Everlink’s experience that small businesses’ knowledge and understanding of payment processing solutions is diverse and varied. There are many small businesses that are looking for basic processing services only, whereas other small business customers are looking to enhance the range of payment processing products and services that they can use. Thus, the menu of products and services can be quite varied.

Similar to the experience of Financial Institutions, it has been the experience of Everlink’s Merchant Services team that the small business sector particularly appreciates Everlink’s consultative sales approach to its MAP Program. Everlink staff make it a habit to take the time to understand the business owners’ requirements and offer relevant and affordable recommendations based upon these requirements. To learn more about Everlink’s Merchant Acquiring Program, visit Everlink.ca.


About Prospera Credit Union
Building on over 70 years as a BC credit union, Prospera is proud to serve communities from Vancouver to Kelowna. As a member-owned financial institution, our number one priority is the financial well-being of families and businesses in our local communities and our dedicated team is here to serve all of their banking, lending, investing and insurance needs through sixteen branches; online and mobile banking and a locally-based contact centre. As a member of The Exchange network, our members also enjoy access to more than 4,000 surcharge free ATMs across Canada (that’s right, no ATM fees).

Making life better for everyone is important at Prospera, which has an extensive community investment program devoted to supporting the organizations, events and volunteers that make our BC communities stronger. To learn more about our community investment programs, check us out on YouTube, Facebook, Instagram and Twitter.


Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for credit unions, banks, and SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well established Payment Network Gateway, we offer a diversified range of integrated payments Lines of Business including: ATM Managed Services, Card Issuance & Management, Fraud Management Solutions, Mobile Payments, Professional Services and SME Solutions.


For additional information contact:

Anastasia Sudetic,
Marketing Manager
Everlink Payment Services Inc.
905.747.3692 or anastasia.sudetic@everlink.ca

Jessica Thiessen,
Manager, Communications
Prospera Credit Union
604.953.3757 or jthiessen@prospera.ca

 

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