Giving Credit to Frontline Staff



Our frontline staff stepped up to the challenge during the onset of the COVID-19 pandemic, and we’re saluting them by #GIVINGCREDIT.

This has been a challenging year, and with banking an essential service, our branch staff had to navigate this while still providing great service for our members, both in-person and over the phone.

We’re truly appreciative of our branch staff who continued to work at open branches, were redeployed or worked from a closed branch, and to those at our call centre who provided critical support to our members during the first phase of this pandemic. These staff continue to deliver great customer service to our members, despite these challenges and we sincerely thank them.





Here are our frontline heroes, the remarkable staff who were nominated for the work they do to support members and each other while working at branches





Rosa Scaglione
South Granville Branch

"Rosa came into the branch while we were closed to help out. She also showed courage and dedication and took member transactions in the early stages of the pandemic, when we were still working to have all of our safety measures in place."

Nominated by Christian Hofmann - Branch Manager, South Granville
Paula Woodruff
Kelowna Mission Park
"Paula led the Kelowna Mission Park branch through a very difficult time with great leadership and a smile. Although the branch was closed initially, Paula singlehandedly did the role of 3 jobs at nearby Prospera Centre and has been a force at her branch since things opened back up."

Nominated by Angela Burnell - Eastern Regional Director
Jimmy So
Sunwood Branch
"During Covid-19 Jimmy has remained positive and always helps where needed and doesn’t hesitate to support the front line. Jimmy goes the extra mile to assist our most vulnerable members. At the beginning of COVID-19, we had a member who was hard-of-hearing and wanted to proceed with a mortgage. Jimmy met with this member and assisted him with all the documents he needed to support the application (such as his strata documents). Jimmy is always a pleasure to have in the branch."

Nominated by Jayne Perrault - Branch Manager, Sunwood




To meet more of our frontline staff, visit us on Instagram or Facebook.