Things are starting to look a little different, but the way you bank remains the same.
We have a new look and a new promise, learn more at You will continue to bank as you always have for now, using the same banking information, mobile apps and other services.

Giving Credit to Frontline Staff

Our frontline staff stepped up to the challenge during the onset of the COVID-19 pandemic, and we’re saluting them by #GIVINGCREDIT.

This has been a challenging year, and with banking an essential service, our branch staff had to navigate this while still providing great service for our members, both in-person and over the phone.

We’re truly appreciative of our branch staff who continued to work at open branches, were redeployed or worked from a closed branch, and to those at our call centre who provided critical support to our members during the first phase of this pandemic. These staff continue to deliver great customer service to our members, despite these challenges and we sincerely thank them.

Here are our frontline heroes, the remarkable staff who were nominated for the work they do to support members and each other while working at branches

Cady Arnold
West Oaks Branch

“Cady worked hard to assist our members in navigating the Covid 19 branch environment via making alternate banking channels easy to understand. She patiently asked screening questions, provided information on how members could bank without leaving the house and was always someone that we could count on to show up and work hard”.

Nominated by Jennifer Dickson - Branch Manager, West Oaks Branch
Meet Patel
West Oaks Branch
“Meet always remained friendly and patient with our members. He would always take the time to educate them on online banking and show them how to use the night deposit.”

Nominated by Jennifer Dickson - Branch Manager, West Oaks Branch
Simon Wong
River District
“Simon works at a branch that was closed and was supporting the MSC. However, when a resignation happened at Metrotown, he didn’t hesitate when we asked him to fill in at Metrotown. He jumped in to help Metrotown members either in person or by phone while managing his own portfolio of clients.”

Nominated by Trudi-Ann Appleton - Branch Manager, River District

To meet more of our frontline staff, visit us on Instagram or Facebook.