Health and Safety Update

The health and well-being of our members and employees is our top priority

How we can help:





Branch Updates

Helping flatten the curve of COVID-19

In B.C., our collective efforts to flatten the curve have made an impact in limiting the number of active cases of COVID-19. That said, effective Monday July 13, our branches will resume regular operating hours: Monday-Thursday 9:30-5:00 PM, Friday 9:30-6:00 PM and Saturday 9:30-3:00 PM. Visit our Holiday hours page to view holiday hours for 2020.

The following locations are re-opening on July 13:

✔ Abbotsford
34630 DeLair Road

✔ Surrey Centre
13747 - 104th Avenue
✔ South Granville
3088 Granville Street

✔ Chilliwack
45820 Wellington Avenue
✔ Mission Park
3151 Lakeshore Road

* Clearbrook
#100 – 32071 South Fraser Way

Disclaimer Expand/Collapse

The Clearbrook branch remains closed until further notice. Clearbrook members will receive more information by email and mail from us in the coming weeks. Thank you for your patience.

Updated branch operating days:

Although we are returning to our regular operating hours, some of our branch will now only be open 5 days a week instead of 6 to limit the number of visitors and ensure that we can maintain our strict sanitation practices.

Monday - Saturday
West Oaks
Monday - Friday
Ocean Pointe
Prospera Centre
South Granville
Surrey Centre
Tuesday - Saturday
Kelowna Mission Park

Prefer to bank from the comfort of home?
We have a YouTube channel full of instructional videos like Online Banking tutorials to guide you through set up and performing transactions as well as a Cyber Security series that teaches you how to safeguard your information while browsing and shopping online.

If you still have questions, our Contact Centre are here to answer all questions and help with online transactions and can be reached at 1-888-440-4480. These enhanced banking tools and customer service in the Contact Centre will continue to be expanded to serve the many members that have adapted to using these services.

Ensuring the health of our employees and members
We are taking numerous precautions including:
  • Increasing the frequency and depth of cleaning and sanitizing in each of our branches and at our ATMs.
  • To keep our members and employees safe at our open branches, we’ve increased safety measures including installing plexi-glass screens at our teller stations, distancing floor decals and plenty of hand sanitizer, sourced from a local business.
  • Requiring that employees to stay home if they are feeling unwell.
  • Encouraging employees to meet with members over the phone rather than in person, when possible. Call our Contact Centre at 1-888-440-4480 and we will be happy to serve you that way.
  • To limit the need to come in-branch, we are also asking that you set up direct deposit for payroll, CRA and other payments.
  • Limiting the number of members entering a branch at any one time and ask that everyone maintains a distance of 2 metres (6 feet) from each other. If you are feeling unwell, we kindly ask that you contact us by phone or online instead of coming into a branch.
If you are feeling unwell, we kindly ask that you contact us by phone or online instead of coming into a branch.

Financial Relief

Financial help when you need it most

We’re committed to supporting our members through this difficult time and have introduced an interim relief program.

Mortgage and Loan payment deferrals
Submit your details through the payment deferral form to get more information. You will be asked to provide the following information to ensure a quick response: first and last name, phone number, MemberCard number and a brief description on how you have been affected by COVID-19.

Credit Card relief
If you have a Prospera Collabria credit card, you may benefit from minimum payment deferrals; temporary interest rate reductions; emergency credit limit increases if you are stuck outside Canada; and increased contactless payments for grocery, convenience stores and pharmacies. Call 1-877-341-4643 for more details.
Learn more ⇢

Canada Emergency Business Account (CEBA)
The Canada Emergency Business Account is a loan for up to $40,000, interest-free until December 31, 2022, for qualifying businesses and non-profits. We are currently accepting applications.
Learn More ⇢

Canada Emergency Student Benefit (CESB):
For post-secondary students and recent graduates who are ineligible for the Canada Emergency Response Benefit or for Employment Insurance, but who are unable to find full-time employment or are unable to work due to COVID-19. The CESB provides $1,250 per month for eligible students from May through August 2020 and $1,750 for students with dependents and those with permanent disabilities. Students are also encouraged to register for CRA Direct Deposit.
Learn more about CESB ⇢
Learn more about CRA Direct Deposit ⇢

Supporting our Communities
Prospera has always partnered with the communities that we work and live in, especially in times of greater need.
Learn more about what we are doing to help ⇢

Individual Resources

COVID-19 Support and Resources for Individuals

COVID-19 Aid for Seniors NEW
A one-time tax-free payment of up to $500 for seniors who receive Old Age Security (OAS) and/or Guaranteed Income Supplement (GIS). Best of all, payment is automatic so there is no need to apply.
Learn more ⇢

Canada Emergency Student Benefit (CESB)
For post-secondary students and recent graduates who are ineligible for the Canada Emergency Response Benefit or for Employment Insurance, but who are unable to find full-time employment or are unable to work due to COVID-19. The CESB provides $1,250 per month for eligible students from May through August 2020 and $1,750 for students with dependents and those with permanent disabilities.
Learn more ⇢

CRA Direct Deposit
Automatically deposit CRA payments into your Prospera account, including income tax refund, Canada child benefit, goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit, related provincial and territorial payments, the Canada Emergency Response Benefit, and the Canada Emergency Student Benefit.
Learn more ⇢

Changes to the Employment Standards Act
Temporary change: Employees may take an unpaid, job protected leave for reasons related to COVID-19. Retroactive to January 27, 2020.

Permanent change: Employees may take up to three days of unpaid, job-protected leave each year due to illness or injury.
Learn more ⇢

Canada Emergency Response Benefit
This benefit will provide $2,000 a month for the next 4 months to employees that lose their income due to COVID-19. The application will be available soon, and compensation will be received within 14 days. This benefit replaces the previously announced Emergency Care Benefit and the Emergency Support Benefit.
Learn more ⇢

Work Share Programs
This EI program allows for employees to apply for EI benefits when experiencing reduced hours due to shared work among employees. The program has been enhanced to eliminate the waiting period for benefits and allow for up to 76 weeks of support. Program details and application forms can be found through the above link.
Learn more ⇢

EI Sickness Benefit Changes
The usual waiting period for EI benefits has been eliminated for those who are unable to work due to a COVID-19 quarantine or recommended self isolation. Program and application information available in above link.
Learn more ⇢

Enhanced Canada Child Benefits
An increase of $300 per child with the May 2020 Goods and Services Tax Credit (GSTC). Those who already receive the Canada Child Benefit do not need to re-apply.
Learn more ⇢

BC Emergency Benefit for Workers
A one-time $1,000 payment to people who lost income because of COVID-19. Online applications will open on May 1, 2020.
Learn more ⇢

Deferred Tax Filing Deadline for Individuals
The Canadian Revenue Agency has deferred tax payments from individuals until June 1, 2020 and allowed all taxpayers to defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after March 18 and before September 2020.
Learn more ⇢

Enhanced BC Climate Action Tax Credit
Qualifying individuals and families will receive an addition one-time payment in July 2020 on top of the regular climate action tax credit amount.
Learn more ⇢

One Time Special Goods and Services Tax Payment
A one time tax credit starting April 9 for low to modest income families. The average additional benefit will be close to $400 for single individuals and close to $600 for couples. Eligibility is automatically determined for this payment, there is no need to apply.
Learn more ⇢

Reduced Minimum Withdrawals for Registered Retirement Income Funds
The required minimum withdrawals from Registered Retirement Income Funds (RRIFs) have been reduced by 25% for 2020. Contact us at 1-888-440-4480 for more details.

Pause on Canada Student Loan Interest and Re-Payments
Effective March 30, 2020, Canada Student Loans will not accrue interest or require payment for six months. Students do not need to apply for this moratorium on repayments.
Learn more ⇢

BC Temporary Rental Supplement Program
The provincial government will provide both tenants and landlords temporary support towards rent payments for renters who are experiencing a loss of income as a result of COVID-19 for the months of April, May and June 2020. The program provides $300 per month for eligible households with no dependents and $500 per month for eligible households with dependents. Applicants will only have to apply to this program once.
Learn more ⇢

And More ⇢

Useful resources:

BC Centre for Disease Control - Novel coronavirus (COVID-19)
Government of Canada - coronavirus disease (COVID-19)
World Health Organization - coronavirus
COVID-19 Self Assessment Tool

To speak to someone at the BC Centre for Disease Control:

Novel coronavirus information: 1-833-784-4397
Health information: 8-1-1

Business Resources

COVID-19 Support and Resources for Business Members

Alternative Cash Management Solutions
Support physical distancing while taking and making payments.

Learn More ⇢

Federal Government Assistance for Businesses

Government of Canada Support for Businesses
The Government of Canada has launched a resource page for businesses that summarizes the support available for employers, employees, mandates regarding business travel, and further support details for international business.

Canada Emergency Wage Subsidy
The Canada Emergency Wage Subsidy will enable businesses to re-hire workers previously laid off as a result of COVID-19, help prevent further job losses, and better position businesses to resume normal operations following the crisis. Applications must be completed online through the CRA website.
Learn more ⇢

Canada Emergency Commercial Rent Assistance (CECRA)
The Canada Emergency Commercial Rent Assistance (CECRA) aims to lower rent by 75 per cent for small businesses that have been affected by COVID-19. Qualifying commercial property owners will be able to apply for forgivable loans to cover 50% of three monthly rent payments that are payable by eligible small business tenants who are experiencing financial hardship during April (retroactive), May, and June. Property owners must reduce the rent of eligible small business tenants by at least 75% for the corresponding months and agree not to evict the tenant for the loan to be forgiven. Small business tenants must pay less than $50,000 per month in rent and have temporarily ceased operations or have experienced at least a 70 per cent drop in pre-COVID-19 revenues. This support will also be available to non-profit and charitable organizations. The program is expected to be operational in mid-May 2020.
Learn more ⇢

UPDATE Canada Emergency Business Account (CEBA)
The Canada Emergency Business Account is loan for up to $40,000, interest-free until December 31, 2022, for qualifying businesses and non-profits to help them cover non-deferrable operating costs.

We are now accepting applications. Learn More ⇢

Business Credit Availability Program
Business Development Canada (BDC) and Export Development Canada (EDC) have been given funding by the Government of Canada to support businesses with financing and credit insurance solutions. Click below to learn how each organization can offer support.
Deferred Tax Payments
The Canadian Revenue Agency has deferred tax payments from businesses until August 31, 2020.
Learn more ⇢

Regional Development Agency Support
Tourism operators, small businesses, and organizations may be able to access funding through their regional development agency.
Contact information ⇢

Canada Summer Jobs Program
The federal government will provide employers in both private and public sectors a subsidy of up to 100 per cent of the provincial or territorial minimum hourly wage for each employee. The program had also extended its deadline to an end date of February 28, 2021.
Learn more ⇢

BC Provincial Government Assistance for Businesses

BC Provincial Tax Changes
The BC Provincial Government has announced several tax relief efforts for businesses, including:
  • Deferred tax filings and payments until Sept 30, 2020
  • Delayed PST and carbon tax changes
  • Reduced school tax rates for commercial properties by 50% in 2020
Learn more ⇢

Other Resources for Businesses

Canadian Federation of Independent Business (CFIB) Resource Page
The CFIB Resource Page has a list of FAQs, resources, and templates for business owners such as policy templates for notices to visitors, emergency preparedness, and sick policies.
Learn more ⇢

Canadian Business Resilience Network
The Canadian Chamber of Commerce, in partnership with the Government of Canada, has set up a resource and information hub to guide businesses through the COVID-19 pandemic and provide assistance and advice for economic recovery.
Learn more ⇢

Last updated April 23, 2020