Online Banking

Direct Banking Alerts

Preventing fraud and keeping your accounts safe is one of our top priorities. We have the tools you need to protect your accounts. Sign up for Direct Banking Alerts, it’s easy. They offer an effective way to monitor accounts for unauthorized activities, allowing you to notify us should you feel your account has been compromised.

Using “my alerts” you are able to sign up and register for Direct Banking Alerts which will notify you via text message and/or email regarding specific activities related to your account. The alerts include:

  1. New Payee Added – this alert notifies you when a new bill payment vendor account is added to your online banking account.
  2. Password Change – this alert notifies you when your online password has been changed.
  3. Log-in – this alert helps you keep track of authorized log-ins to your account by receiving a notification every time someone logs-in.
  4. Interac e-transfer recipient – you will be notified every time a new Interac e-transfer (electronic money transfer) recipient is added to your banking activity.
  5. Contact change alert – this alert notifies you when an email or phone contact is disabled or deleted in your registered profile.
  6. Alert change – this alert notifies you when an active alert is modified or deleted from within your direct banking alert set-up.

It’s quick and easy to sign up for Direct Banking Alerts. Simply follow these four steps:

  1. When you sign onto online banking, click Messages and Alerts in the menu at the left.
  2. Click Manage Alerts.
  3. Under Security Alerts, select the alert you want from the choices offered and then click Get Started.
  4. Follow the prompts provided to activate the security alert on your account.


Online credentials can be numerous as they are needed for email accounts, social networking sites, online newspapers and shopping websites. That’s a lot of usernames and passwords – and it can be tempting to use the same combination for everything. But this makes it far too easy for hackers because once they have one password, they can access all your sites. Login credentials are the keys to your accounts so don’t leave those keys around for anyone to find. For online banking, the key is your password. We recommend you:

  • Choose a password that is easy for you to remember but difficult for others to guess. Avoid using current phone numbers, dates of birth, or social insurance numbers.
  • Be smart and don’t save a list of your credentials on your PC. If you have to write them down, keep these details locked away somewhere only you can access or consider using password-management software, which secures and encrypts usernames and passwords and allows you to use a single master password.
  • Do not share your password with anyone, especially online. Employees of our financial institution will never call, email, write or ask you to provide your online banking credentials. Ever.
  • Don’t authorize browsers to memorize your credentials. Saving these on your computer allows anyone using your PC to gain access to your login-protected sites.
  • Consider changing your password every 90 days for optimum security.

Monitoring your accounts

Frequently reviewing your paper and/or electronic account statements and/or registering for our transaction alert system ensures that you spot any incorrect or fraudulent transactions as soon as they occur. If your card has been skimmed (when the card’s magnetic stripe and PIN are fraudulently copied by embedded devices at ATMs or point-of-sale devices) or unauthorized transactions have been made, you will want to catch this as soon as possible. Every time you receive an account statement, verify you made all the transactions or let us notify you whenever there has been movement in your accounts (with the transaction alert system).

Personal Details

When you move, it is important to notify us of your change of address. If your mailing information isn’t up-to-date, statements or letters that contain personal information will continue to be sent to your former address.

Logging In and Out

When you are finished with your banking session, always log out by clicking the “Log Out” button, as opposed to simply closing the browser window. To help protect your information, your online banking session will end automatically if there has been no activity for 20 minutes or if your visit lasts longer than 60 minutes. If your session has timed out, no further transactions can be made until you log in again. This time-out feature helps protect your accounts from unauthorized access if your PC is left unattended or if you have forgotten to log out.


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