How to protect yourself

There are plenty of things you can do to minimize the risks to you and your money. While we provide tools to help you protect yourself, as a member you also play an important role in preventing financial crime. If you ever suspect your personal information may be compromised – or you think you may be a victim of fraud – it’s your responsibility to get in touch with us immediately at 1.888.440.4480 or contact your local Prospera branch.

Five Ways To Prevent Ransomware Hacks

  1. Back up your files regularly at remote location - cyber-crooks have far less leverage if they’re trying to deny access to something you have backed up on a hard drive in your sock drawer.
  2. Don’t click or open anything you weren’t expecting to get without being absolutely sure of its safety - that includes being skeptical of links or attachments from friends or family.
  3. Deactivate autoplay - autoplay allows applications to open digital media instantly and ransomware can exploit this and trick computers into running a program.
  4. Establish layers of defense - the best anti-ransomware defense is simultaneous use of the big three: antivirus applications, firewalls that block unauthorized access and web filtering software that can guide users away from a constantly changing list of dangerous sites.
  5. Stay up to date - for absolutely free protection, accept and install all updates to your computer’s operating systems, browsers and plug-ins as soon as they arrive (thousands of organizations failed to do so and left themselves vulnerable in the current global cyberattack).
Tips to avoid debit and credit card fraud
  • Memorize your debit and credit card PINs, don’t write them down
  • Keep your wallet and cards close at all times (especially in places like restaurants, pubs, etc.)
  • Don’t give your PIN out to anyone (even a friend or family member)
  • Don’t leave valuables in your vehicle and check to make sure you lock doors when you leave
  • Don’t let anyone walk away with your debit/credit card in a restaurant or store, go with them or ask them to bring the terminal to you
  • Always shield the keypad from the view of others when you enter your PIN
  • Monitor your statements for unauthorized transactions (it’s simple and only takes a few moments each month)
  • Set up account alerts set up alerts (these are generally sent via email or text and they inform you if certain types of transactions are made)
Protecting yourself online

You can maximize the security of your online activities and protect yourself against identity theft and other online fraud by learning more about security and safe computing practices we have compiled for each main section below.

  • General Security
    Includes resources on securing your computer and smartphone
  • Online Banking
    Taking some common-sense steps to help protect yourself adds an extra layer of protection to your online banking experience
  • Safe Browsing
    Simple tips that you can follow to ensure that your online experience is safe
  • Common Scams

The Government of Canada has information on Fraud Prevention Month and how to protect yourself. Learn more here.


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